1.
🔧 My Trade Was Not Recognized or the Strategy Is Wrong
The most common beginner problem — here's the structured debug flow:
Case 1: Trade is missing completely
Did you run the import? Go to Accounts → [your broker] → click the Sync button.
Is the trade within the time window? IBKR Flex Query fetches only 365 days by default — older trades need a separate one-time XML import.
Cancelled trade (status CANCELLED)? These are intentionally ignored during import.
Is the correct account selected? With multiple broker accounts, a trade may land in a different account — check the filter at the top of the Trade Log.
Case 2: Trade exists, but strategy is wrong or shown as Single
Too few legs imported? For multi-leg strategies (Spreads, Condors), individual trades may be missing. Quick check: are all legs in the same Flex Query?
Legs executed one by one instead of as a combo order? Then you get separate single-leg strategies. The rules for grouping and naming are described in Chap. 2.20 How sTraderZ.com Recognises Your Trades.
You cannot change the recognised strategy type directly. With “Assign strategy” on the cycle you can, however, assign it to a strategy of your own.
Systematically wrong across multiple trades? → Contact support with the Trade IDs.
Case 3: Campaign is fragmented
Multiple trades that should form a Wheel campaign but are displayed separately? The linking rules (roll time window, assignment, wheel) are described in Chap. 2.20, section Campaigns. If your case matches the rules and is still separate: run the full re-detection on the account page, otherwise send a screenshot + Trade IDs to support.
ℹ️ Still unclear? → Support Chapter — include your Trade ID (from your broker) and a screenshot for faster help.
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Stránka se nenačítá nebo je bílá
Řešení: (1) Obnovte stránku klávesou F5 nebo Ctrl+R. (2) Vymažte mezipaměť prohlížeče: Nastavení prohlížeče → Historie → Smazat data prohlížení. (3) Zkuste jiný prohlížeč (Chrome, Firefox, Safari). (4) Pokud nic nepomáhá, obraťte se na podporu.
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Tlačítko nereaguje nebo nefunguje
Řešení: (1) Obnovte stránku. (2) Ujistěte se, že je povolen JavaScript (měl by být ve výchozím nastavení prohlížeče zapnutý). (3) Zkuste zavřít a znovu otevřít prohlížeč. (4) Zkuste jiný prohlížeč.
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Nemohu přistoupit ke svému účtu
Řešení: (1) Je heslo správné? Pokud jste ho zapomněli, použijte „Zapomněli jste heslo?" na přihlašovací stránce. (2) Je váš účet aktivní? Někdy jsou účty po delší nečinnosti deaktivovány. (3) Zadáváte 2FA? Kódy 2FA jsou platné pouze 30 sekund – jednejte rychle! (4) Obraťte se na podporu.
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Moje obchody jsou špatně vypočítány
Řešení: (1) Zkontrolujte základy: datum, množství, cena, poplatky. (2) Podívejte se do výpisů brokera a porovnejte. (3) Zeptejte se sami sebe: Jsou zadány všechny obchody? (4) Pokud víte, že vše sedí, může jít o chybu – nahlaste ji podpoře.
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A trade shows a ⚠️ warning triangle
What does this mean? There are inconsistencies between your current position and the historical trades associated with it. Usually this is because older trades are no longer delivered by the broker's standard sync (e.g. IBKR Flex Query with 365-day retention).
Solution: Click the ⚠️ symbol — a Diagnostic Overlay opens. There you can see:
• Which trades are missing exactly (time period, symbol, estimated count) • Which broker retention limit caused it • A direct link to the reload guide
For IBKR: See the chapter Setting up Interactive Brokers → Reloading Missing Historical Trades. For other brokers: export the historical period as XML/CSV and upload it manually in the account configuration.
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Sync fails (IBKR, cTrader, API brokers)
First aid: For IBKR and API-based brokers, the system automatically retries the sync up to 3 times. Temporary errors (IBKR server load, timeouts) often resolve on their own.
If the red status persists: • Check if your broker token is still valid (IBKR Flex Token does not expire, cTrader OAuth expires after 30 days) • Check your broker login status (e.g. log in to IBKR Client Portal at least every 2 months) • Check Accounts → [Your Account] → Sync Log: the exact error message is shown there • For cTrader: re-authorize via OAuth • For IBKR: verify the Flex Query ID/Token in the account configuration