1.
🔧 My Trade Was Not Recognized or the Strategy Is Wrong
The most common beginner problem — here's the structured debug flow:
Case 1: Trade is missing completely
Did you run the import? Go to Accounts → [your broker] → click the Sync button.
Is the trade within the time window? IBKR Flex Query fetches only 365 days by default — older trades need a separate one-time XML import.
Cancelled trade (status CANCELLED)? These are intentionally ignored during import.
Is the correct account selected? With multiple broker accounts, a trade may land in a different account — check the filter at the top of the Trade Log.
Case 2: Trade exists, but strategy is wrong or shown as Single
Too few legs imported? For multi-leg strategies (Spreads, Condors), individual trades may be missing. Quick check: are all legs in the same Flex Query?
Manual correction is possible: open the trade → Strategy dropdown → select the correct type.
Systematically wrong across multiple trades? → Contact support with the Trade IDs.
Case 3: Campaign is fragmented
Multiple trades that should form a Wheel campaign but are displayed separately? → Admin area → Trade Cycle Log (visible to admin users only). If you are not an admin: send a screenshot + Trade IDs to support.
ℹ️ Still unclear? → Support Chapter — include your Trade ID (from your broker) and a screenshot for faster help.
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Button reagiert nu sau funktioniert nu
Solution: (1) Refresh the page with F5 or Ctrl+R. (2) Clear your browser cache: In browser settings > History > Clear browsing data. (3) Try a different browser (Chrome, Firefox, Safari). (4) If nothing helps, contact support.
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Ich kann nu pe mein Cont zugreifen
Solution: (1) Refresh the page. (2) Make sure JavaScript is enabled (should be on by default in your browser). (3) Try closing and reopening the browser. (4) Try a different browser.
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Meine Tranzacții sind nu korrekt berechnet
Solution: (1) Is your password correct? If you forgot it, use "Forgot Password" on the login page. (2) Is your account active? Sometimes accounts are disabled after prolonged inactivity. (3) Are you entering 2FA? 2FA codes are only valid for 30 seconds - act fast! (4) Contact support.
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My trades aren't calculated correctly
Solution: (1) Check the basics: date, quantity, price, fees. (2) Look at your broker account statements and compare. (3) Ask yourself: Are all trades recorded? (4) If you know everything is correct, it might be a bug - report it to support.
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A trade shows a ⚠️ warning triangle
What does this mean? There are inconsistencies between your current position and the historical trades associated with it. Usually this is because older trades are no longer delivered by the broker's standard sync (e.g. IBKR Flex Query with 365-day retention).
Solution: Click the ⚠️ symbol — a Diagnostic Overlay opens. There you can see:
• Which trades are missing exactly (time period, symbol, estimated count) • Which broker retention limit caused it • A direct link to the reload guide
For IBKR: See the chapter Setting up Interactive Brokers → Reloading Missing Historical Trades. For other brokers: export the historical period as XML/CSV and upload it manually in the account configuration.
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Sync fails (IBKR, cTrader, API brokers)
First aid: For IBKR and API-based brokers, the system automatically retries the sync up to 3 times. Temporary errors (IBKR server load, timeouts) often resolve on their own.
If the red status persists: • Check if your broker token is still valid (IBKR Flex Token does not expire, cTrader OAuth expires after 30 days) • Check your broker login status (e.g. log in to IBKR Client Portal at least every 2 months) • Check Accounts → [Your Account] → Sync Log: the exact error message is shown there • For cTrader: re-authorize via OAuth • For IBKR: verify the Flex Query ID/Token in the account configuration