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🔧 My Trade Was Not Recognized or the Strategy Is Wrong
The most common beginner problem — here's the structured debug flow:
Case 1: Trade is missing completely
Did you run the import? Go to Accounts → [your broker] → click the Sync button.
Is the trade within the time window? IBKR Flex Query fetches only 365 days by default — older trades need a separate one-time XML import.
Cancelled trade (status CANCELLED)? These are intentionally ignored during import.
Is the correct account selected? With multiple broker accounts, a trade may land in a different account — check the filter at the top of the Trade Log.
Case 2: Trade exists, but strategy is wrong or shown as Single
Too few legs imported? For multi-leg strategies (Spreads, Condors), individual trades may be missing. Quick check: are all legs in the same Flex Query?
Legs executed one by one instead of as a combo order? Then you get separate single-leg strategies. The rules for grouping and naming are described in Chap. 2.20 How sTraderZ.com Recognises Your Trades.
You cannot change the recognised strategy type directly. With “Assign strategy” on the cycle you can, however, assign it to a strategy of your own.
Systematically wrong across multiple trades? → Contact support with the Trade IDs.
Case 3: Campaign is fragmented
Multiple trades that should form a Wheel campaign but are displayed separately? The linking rules (roll time window, assignment, wheel) are described in Chap. 2.20, section Campaigns. If your case matches the rules and is still separate: run the full re-detection on the account page, otherwise send a screenshot + Trade IDs to support.
ℹ️ Still unclear? → Support Chapter — include your Trade ID (from your broker) and a screenshot for faster help.
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Pagina laadt niet of toont leeg
Oplossing: (1) Ververs de pagina met F5 of Ctrl+R. (2) Wis je browsercache: In browserinstellingen > Geschiedenis > Browsegegevens wissen. (3) Probeer een andere browser (Chrome, Firefox, Safari). (4) Als niets helpt, neem contact op met support.
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Knop reageert niet of werkt niet
Oplossing: (1) Ververs de pagina. (2) Zorg dat JavaScript is ingeschakeld (zou standaard aan moeten staan in je browser). (3) Probeer de browser te sluiten en opnieuw te openen. (4) Probeer een andere browser.
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Ik kan niet bij mijn account
Oplossing: (1) Is je wachtwoord correct? Als je het vergeten bent, gebruik "Wachtwoord Vergeten" op de inlogpagina. (2) Is je account actief? Soms worden accounts uitgeschakeld na langdurige inactiviteit. (3) Voer je 2FA in? 2FA-codes zijn slechts 30 seconden geldig - wees snel! (4) Neem contact op met support.
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Mijn trades worden niet correct berekend
Oplossing: (1) Controleer de basis: datum, aantal, prijs, kosten. (2) Bekijk je brokerrekening-afschriften en vergelijk. (3) Vraag jezelf: Zijn alle trades vastgelegd? (4) Als je weet dat alles klopt, kan het een bug zijn - meld het bij support.
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A trade shows a ⚠️ warning triangle
What does this mean? There are inconsistencies between your current position and the historical trades associated with it. Usually this is because older trades are no longer delivered by the broker's standard sync (e.g. IBKR Flex Query with 365-day retention).
Solution: Click the ⚠️ symbol — a Diagnostic Overlay opens. There you can see:
• Which trades are missing exactly (time period, symbol, estimated count) • Which broker retention limit caused it • A direct link to the reload guide
For IBKR: See the chapter Setting up Interactive Brokers → Reloading Missing Historical Trades. For other brokers: export the historical period as XML/CSV and upload it manually in the account configuration.
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Sync fails (IBKR, cTrader, API brokers)
First aid: For IBKR and API-based brokers, the system automatically retries the sync up to 3 times. Temporary errors (IBKR server load, timeouts) often resolve on their own.
If the red status persists: • Check if your broker token is still valid (IBKR Flex Token does not expire, cTrader OAuth expires after 30 days) • Check your broker login status (e.g. log in to IBKR Client Portal at least every 2 months) • Check Accounts → [Your Account] → Sync Log: the exact error message is shown there • For cTrader: re-authorize via OAuth • For IBKR: verify the Flex Query ID/Token in the account configuration